Specimen Receptionist with Clinical and Diagnostic Services under the Office of Executive Director (Adv#265/2024)

icddr,b is a Bangladesh-based international health research institute that strives to solve key public health problems through high-quality scientific research and innovation. icddrb as a value-based organization encourages women and people with disabilities.

The Lab Business Development and Specimen Reception Unit oversees all laboratory sample collection centers of icddr,b throughout the city. The unit is responsible for coordinating various aspects of laboratory outreach operations, including client management, registration, billing, sample collection, and report delivery activities.

Position description:

The Specimen Receptionist reporting to the Senior Manager, Business Intelligence and Analytics will be mainly responsible for performing following duties and responsibilities: 

• Collect biological samples from paying users, hospital patients, staff clinic. Label samples according to the requested tests; Serve customers with good attitude and assist them as much as possible;
• Arrange proper distribution of specimens for testing in different sections of the laboratories. Troubleshoot any problem regarding sample collection and transportation;
• Check request forms and physician’s advice/slip to identify and list the tests to be performed on paying patients, and suggest the external users as per guidelines on the collection procedures of specimens;
• Enter the patient’s demographic information and requested tests into the computer to produce money receipt and laboratory investigation forms. Enter patient data accurately in to Laboratory Information Management System (LIMS);
• Follow institutional bio safety procedure during sample collection and waste disposal.

Required qualification and experience:

• Bachelor/Diploma in Medical Laboratory Technology;
• 3 years’ experience in relevant field;
• Preference will be given to the candidates having prior work experience as phlebotomist in last 2 years;
• Candidates should possess proficiency in fundamental computer applications and android apps, including the Google platform and MS Excel, MS Word; should be able to troubleshoot day to day minor technical problems;
• Candidates should have an understanding of the Laboratory Quality Management System (QMS);
• Prior experience of working in ISO accredited labs will get preference;
• Candidates must be team friendly with excellent interpersonal skills and ability to work under pressure in a challenging environment, displaying patience, kindness and tact in managing clients.

Location: Dhaka

Number of Post: 09

Contract Type and Duration:

• Short Term Contractual Service Agreement basis; duration will be 11 months with a possibility of extension subject to availability of funds and performance.

Salary & benefits:

• Tk. 37,661/-per month (consolidated) inclusive of house rent and conveyance allowances;
• Festival bonus, income tax paid by icddr,b, and subsidized canteen; Transport and daycare facilities are subject to space availability.

Notes of attention:

• Only short-listed candidates shall be invited for written test /interview;
• icddr,b does not charge any fee at any stage of the recruitment process.

Interested candidates who fulfil the requirements should submit online applications using icddr,b website: career.icddrb.org by December 7, 2024.